At Outdoor Furniture Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item(s).
- Package the Item(s): Securely package the item(s) in the original packaging, including all accessories and documentation.
- Ship the Item(s): Send the item(s) back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Dear Outdoor Furniture Store,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: #12345
Item(s) to Return/Exchange: [List the item(s) and quantity]
Reason for Return/Exchange: [Provide a brief explanation]
Please provide instructions on how to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Processing
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
- Custom Orders: Items that have been customized or made-to-order cannot be returned or exchanged.
- Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at:
Outdoor Furniture Store
4013 Cerullo Road, Louisville, US 40205
Email: [email protected]
Thank you for shopping with Outdoor Furniture Store. We appreciate your business and are here to ensure you have a positive shopping experience.